Information on Handling of Personal Information I. Personal Information Protection Policy In order to ensure the proper handling of personal information used in the course of our business, Tubakiso (hereinafter referred to as “we”) declares that we will comply with laws, regulations, and other norms regarding the protection of personal information, and establish, implement, and maintain a voluntary system and rules for the protection of personal information.
1. In order to implement this declaration, we have established internal rules for the protection of personal information, and will make these rules known to our employees (including directors, employees in employment relationships, temporary employees, etc.) and other related parties, and implement, improve, and maintain them.
2. In order to prevent loss, damage, falsification, or leakage of personal information, the Company shall ensure the safe management of information systems and implement appropriate information security measures, including measures against unauthorized access and computer viruses.
3. Our basic principles for the protection of personal information are as follows
(1) Prohibition of unauthorized collection We will collect personal information in a lawful and fair manner, and prohibit the collection of personal information by improper means. (2) Prohibition of use for other than the intended purpose Personal information shall be used only within the scope of the purpose of use and shall not be used beyond the scope of the purpose.
(3) Ensuring security In handling personal information, the Company shall pay attention to safety management and prohibit the input, output, storage, transport, transmission, or disposal of personal information in a state where safety cannot be ensured.
(4) Prohibition of provision to third parties We prohibit the provision of personal information to third parties without the consent of the person in question, beyond the scope of legal requirements. In the event that personal information is entrusted to a third party in connection with the outsourcing of business, or personal information is shared with a third party, we will enter into the necessary contracts with the third party and take other measures required by law.
(5) Respect for the rights of the individual We recognize that the customer, who is the owner of the personal information, has the right to request disclosure, correction, suspension of use, etc. of his/her own personal information, and we will respond to such requests from the customer in accordance with the procedures stipulated by laws and regulations.
II. Acquisition of Personal Information When acquiring personal information, we will clearly state the purpose for which the information is to be used and, with the consent of the customer, acquire the information in a lawful and fair manner within the scope necessary to achieve the purpose of use stated in advance. If it becomes necessary to use personal information beyond the scope of the stated purpose, the Company will contact (notify) the customer to that effect and obtain consent. In addition, we do not sell products or services to children, and we do not knowingly collect personal information from children; for those under the age of 18, we will handle personal information only after obtaining the consent of their parents or guardians in addition to confirmation and consent from the individual concerned.
III. Purpose of Use The Company will use the acquired personal information for the following purposes
1. Provision of services to customers Contacting customers for the purpose of confirming reservation details, etc. Payment and settlement of charges and other information/confirmation related to transactions, etc.
2.To provide information, advertisements, promotions, and questionnaires related to the management and business of the Company and its partners.
3.To monitor, improve, and develop the use of facilities, products, and services of the Company and its business partners
4.To improve the Company’s website and the Company’s services and products
5.Other operations incidental or related to the above purposes of use
6. Responses in accordance with laws and regulations or notices and guidance from administrative authorities.
- Provision to Third Parties
We will not provide or disclose personal information in our possession to any third party without the consent of the customer, except as permitted by law. - 2.Matters related to outsourcing
When we outsource all or part of our business to a third party within the scope necessary to achieve the purpose of use described in III, we will appropriately manage and supervise the outsourced company, including the conclusion of a contract that includes confidentiality management and supervision of personal information. - Matters Concerning Shared Use
We may jointly use the personal information in our possession to the extent necessary to achieve the purposes described in IV. The personal information to be jointly used will be managed by our personal information protection manager. For further information, please contact the Company’s inquiry desk below. - Items of personal information to be shared
Address, name, age, gender, nationality, emergency contact, company name, telephone number, e-mail address, flight information, and other information necessary to provide services to customers. Credit card information used for customer payment will be screened by the settlement agent to determine avoidance of use. We do not collect, register, or store credit card information of our customers, as payment to us is made by the settlement company only if it is approved by the credit card company. For more information about the protection of personal information at credit card companies, please contact STRIPE at , Please contact STRIPE at https://support.stripe.com/.Purpose of use
Room service, room cleaning, advance payment settlement, reservation confirmation, hire car arrangement, sightseeing facility reservation, restaurant reservation, provision of information to hospitals and police in case of emergency, and other activities related to business and service provision, when deemed necessary by the Company.
Persons responsible for the management of personal information
Ryokan Tubakisou
Postal Code 630-8343 35 Tuubaki-cho, Nara City, Nara Prefecture
Representative: Noriko Hirasawa
The Company may provide customers with notices of cooperation with the City of Nara and related organizations. In such cases, the Company may process statistical information on customers. In such cases, we may disclose statistical data of our customers.
The Company may conduct promotional advertisements for the Company in related ryokan associations and municipalities.
VII. Handling of Personal Information on the Company’s Website The Company will store personal information received from customers on the Company’s website only as a record of the provision of the requested services, and will delete the information after a certain period of time has elapsed. In addition, as a safety measure, we take the following measures.
- To ensure the safety of personal information, we take reasonable safety measures in terms of management, operation, and systems to prevent unauthorized access, loss, destruction, falsification, and leakage of personal information.
- SSL (Secure Sockets Layer) encryption is used for the transmission and reception of personal information between customers and the Company via the Internet.
- Information Collection on the Website
We collect information through the use of “cookies” (a technology that stores the usage history sent and received on the Web in the customer’s browser) and access records (access logs) on our Web site.
However, we do not use this information for any purpose other than statistical processing to improve the operation and services of our website and to investigate the causes of unauthorized access. If you do not wish to accept cookies, you can change the settings of your Internet browser to refuse cookies.
Ⅷ. Contact for Inquiries Regarding Personal Information We will keep your personal information as accurate and up-to-date as possible. When we receive a request from a customer to disclose, correct, or discontinue the use of his/her content (various requests regarding personal information), we will respond to the request at our customer service desk.
Customer Service Contact Noriko Hirasawa +81-742-22-5330 For details on the procedures (required documents, method of acceptance, method of identification, fees, etc.) regarding requests for disclosure, please contact the respective contact.
- Change of the contents of handling
The contents of this guide are subject to change without notice due to the revision or abolishment of laws and regulations, changes in social conventions, or other reasons.
April 1, 22024
Ryokan Tubakisou
Postal Code 630-8343 35 Tuubaki-cho, Nara City, Nara Prefecture
Representative: Noriko Hirasawa